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Please note that the shopping basket is reset when switching languages and currencies.

FAQs

HOW TO CONTACT JACK RUSSELL?

WHAT'S YOUR RETURNS POLICY?

  • The returns period for an order is 14 days since day of delivery, notify us by e-mail as soon as it is delivered on contact@jrmalletier.com. No return can be made without written agreement from Jack Russell Malletier Paris.
  • Custom made items cannot be refunded, cancelled or exchanged unless genuinely defective, in such an unusual case happens Jack Russell will replace the product.
  • Return postage is paid by the customer and shipping charges are not refundable. In the unlikely event that we send you an incorrect item we will cover all costs.
  • Any unwanted items that have been accepted for a return, can be sent to our London or Paris offices:
Jack Russell Paris, 1 rue d’Alger 75001 Paris, France.
Jack Russell Paris, London Office, Lornamead House, 1-5 Newington Causeway, Southwark, London SE1 6ED, UK.

TO WHICH COUNTRIES DO YOU SHIP?

  • We ship to most countries worldwide, our website will automatically calculate the shipping rate according to the item(s) ordered and destination.

HOW MUCH IS SHIPPING?

  • We offer free delivery for all orders in France and orders over €200 / £150 in Europe, elsewhere, our website calculates the price according to the item(s) ordered and destination. You can find our shipping rates clicking here

DO YOU CHARGE VAT FOR ORDERS OUT OF EUROPE?

  • Our website automatically deducts the VAT for orders going out of the EU, please note that you may have to pay customs and duties when your order arrives to your country. We do not control how much would these charges be and you should contact your local authority for more information.
  • If you switch the currency to US Dollars (top right panel), you will automatically see the prices with no VAT. If you select a delivery address in Europe, taxes will be added on the chekout process.

WHICH PAYMENTS METHODS DO YOU ACCEPT?

  • We accept all major cards: Visa, Master Card and American Express. We also accept Paypal payments.

IS YOUR SITE SECURE?

  • Our website uses Secure Socket Layer (SSL) certificates to encrypt information between the browser and web server, preventing hackers to steal any data communicated. You can see this in place by the green padlock on the address bar of your browser.