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Delivery

We ship to most countries worldwide, if you don’t see your country on the list below please contact us for a quote. We currently offer free shipping on all orders in France and free European shipping on orders over  £150.

All our shipments are sent recorded and a tracking reference is provided once an order is dispatched, our courier partners are DHL, Colissimo and Chronopost.

The shipping rates are calculated by our website depending on destination and contents of your shopping bag.

All orders being sent outside of the European Union are subject to duty and custom charges; our website automatically deducts the VAT for these orders. The customer is responsible to pay for these charges. Jack Russell has no control over them and you should contact your local authority if you require further information.

Countries and territories we currently deliver to:

Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Qatar, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States of America.

 

Estimated delivery times:

France 1-3 days

Europe 3-6 days

Non-EU 4-8 days

  

SHIPPING CHARGES

 

SMALL

MEDIUM

LARGE

FRANCE (2-3 Days)

FREE

FREE

FREE

FRANCE 24h

£8

£12

£15

EU >£150 (3-6 days)

FREE

FREE

FREE

EU <£150 (3-6 Days)

£8

£12

£15

NON-EU (3-7 Days)

£15

£24

£40

Returns policy:

  • The returns period for an order is 14 days since day of delivery, notify us by e-mail as soon as it is delivered on contact@jrmalletier.com. No return can be made without written agreement from Jack Russell Malletier Paris.
  • Custom made items cannot be refunded, cancelled or exchanged unless genuinely defective, in such an unusual case happens Jack Russell will replace the product.
  • Return postage is paid by the customer and shipping charges are not refundable. In the unlikely event that we send you an incorrect item we will cover all costs.
  • Any unwanted items that have been accepted for a return, can be sent to our London or Paris offices:

Jack Russell Paris, 1 rue d’Alger 75001 Paris, France.
Jack Russell Paris, London Office, Lornamead House, 1-5 Newington Causeway, Southwark, London SE1 6ED, UK.